Privacy policy

Last updated: October 21, 2026

Who we are and who is responsible
Doorframe Studio is operated by Elyane Hamamda. Elyane Hamamda is the person responsible for the protection of personal information. Contact: elyanehamamda@gmail.com, +1 204-296-0224, Doorframe Studio, 1010 rue Sainte-Catherine Ouest, Bureau 200, Montréal, Québec H3B 5L1, Canada.

Information we collect
Depending on how you use the store, we may collect your name, email, telephone number, billing and delivery address, order and payment status, customer-service messages, and marketing preferences. For a Home Portrait order, we also collect the house photograph you upload, the style and composition you select, title or year, proof email, revision instructions, approval, and other notes you provide. Shopify also collects technical information such as your browser, device, IP address, cookies, and interactions with the store.

Payment card details are handled by Shopify and the payment provider shown at checkout. Doorframe Studio does not need your full payment-card number to make your portrait.

How we use information
We use information to respond to requests; prepare proofs and personalized artwork; take and manage orders and payments; obtain your approval; produce and deliver prints; provide customer support; prevent fraud and protect the store; keep business and tax records; and meet legal obligations. We use email or SMS marketing information only as permitted by your choices and applicable law. You can unsubscribe from promotional messages using the link or instructions in the message.

Photos and custom artwork
Your uploaded photo is transmitted to Shopify when you add the configured product to your bag. We use it to prepare your portrait and proof. We may provide the approved production artwork and necessary order and delivery details to Printful and its delivery providers to print and ship your order. We do not use your photo or artwork in public examples, a portfolio, or advertising without separate permission.

Our proposed retention practice is to delete source photos, working artwork, and proofs within 90 days after fulfillment or cancellation, unless an unresolved issue or legal requirement requires longer retention. Transaction and accounting records are retained for the periods required by law. Contact us to request access, correction, or deletion. Shopify order files are not confirmed to be automatically deleted, so this schedule requires a manual operating process.

Shopify and other service providers
Shopify hosts this store and processes information to provide checkout, payment, order, security, and store services. Shopify currently lists the hosting location for this store’s customer data as the United States. Printful and delivery carriers receive the information needed to produce and ship an order. Service providers may process information in Québec, elsewhere in Canada, the United States, or other countries where their facilities and systems operate; local laws may permit government access.

Shopify Network Intelligence is enabled for this store. Shopify may use information from your interactions with this store, other merchants, and Shopify to improve Shopify services and provide personalization or targeted advertising, as described in Shopify’s consumer privacy information. Shopify is responsible for its own processing for those purposes. See Shopify’s consumer privacy information at https://www.shopify.com/legal/privacy and its privacy portal at https://privacy.shopify.com/.

Cookies and similar technologies
Shopify and the store use cookies or similar technologies for essential functions such as cart, checkout, security, language preferences, and consent choices. Shopify may also use optional analytics, personalization, or advertising technologies. Use the cookie-preference link on the store to review available choices.

Your choices and rights
Subject to applicable law, you may request access to, correction of, or deletion of personal information, withdraw consent where processing relies on consent, or ask a question or make a complaint about our privacy practices. We may need to verify your identity and may keep information required for legal, tax, security, or dispute purposes. To make a request, contact the person responsible using the details above. You may also contact the Commission d’accès à l’information du Québec.

Children
This store is intended for adults. We do not knowingly collect personal information directly from children under 14 in Québec. A parent or guardian may contact us about a child’s information.

Changes
We may update this policy when our practices or legal obligations change. The latest version and its effective date will appear on this page.