Terms of service

Operator and contact. This store is operated as Doorframe Studio by Elyane Hamamda. Contact: elyanehamamda@gmail.com, +1 204-296-0224, Doorframe Studio, 1010 rue Sainte-Catherine Ouest, Bureau 200, Montréal, Québec H3B 5L1, Canada.

Products and personalization. The Home Portrait is a digital illustration prepared from a photograph you provide, printed as an 11 × 14 inch poster, either unframed or with a black frame. The available style and composition choices are shown on the product page. It is not an original hand-painted artwork. Store previews are illustrative; screen colors, print colors, materials, and framing details may vary. The exact product option and price are shown before you place an order.

Orders and payment. Prices are in Canadian dollars. Applicable taxes and the shipping charge are displayed before payment. Payment is processed through the payment options shown at checkout. We may contact you if an order contains an error or required information is missing. An order confirmation does not remove any rights provided by consumer-protection law.

Proof and production. We prepare a digital proof using the information and photograph you provide. One revision is included. Our proposed service target is to email the first proof within 5 business days after receiving a complete order and usable photograph, and to prepare the included revision within 5 business days after receiving your revision request. We will not send a print order to Printful until you give clear written approval of the final proof. Please check spelling, titles, and image details before approval. Proof approval does not waive legal rights concerning a defective or non-conforming product.

Delivery. We currently accept orders for delivery in Canada only. Orders are sent by parcel delivery to the address you enter at checkout. The carrier and tracking details may depend on the fulfillment location and carrier selected for the order. Printful’s current published estimates for wall art are 2–5 business days for fulfillment, followed by 3–4 business days for standard domestic shipping in Canada. These estimates begin after Printful receives the approved production order and are not guaranteed. Allow additional time for proof preparation, revisions, your review and approval, and carrier or production delays. The proposed planning estimate is 15–19 business days from purchase when you respond promptly and request no more than the included revision. We will contact you if we learn of a material delay. Any applicable statutory cancellation or refund rights remain available.

Cancellations, returns, and refunds. You may request a full refund before we submit your approved order to Printful for production, including after receiving a proof. After production submission, we do not offer voluntary change-of-mind returns for personalized products. This does not restrict any consumer rights or legal warranties. If an item is damaged, misprinted, incorrect, or otherwise non-conforming, contact us promptly with your order number and photographs if available; we will assess and provide the remedy required by law. Obtain written instructions before returning an item. Our separate Refund Policy provides more detail and forms part of these terms.

Your content. You confirm that you own the photograph you submit or have permission to use it. You allow Doorframe Studio to use the photograph and your customization instructions only to prepare, proof, print, and fulfill your order and to provide customer support. To make and ship the print, we may share the approved production artwork and necessary order and delivery information with Printful and its delivery providers. We do not use your house photograph in advertising or a portfolio without your separate permission.

Applicable law. These terms are subject to applicable federal and Québec law. Nothing in these terms excludes or limits a right or remedy that cannot legally be excluded or limited.

Changes. We may update these terms by publishing a revised version. Changes do not remove rights that already apply to an order you placed.

Contact. Doorframe Studio, Elyane Hamamda, 1010 rue Sainte-Catherine Ouest, Bureau 200, Montréal, Québec H3B 5L1, Canada; elyanehamamda@gmail.com; +1 204-296-0224.

 

Shopify and Network Intelligence. Our store is hosted by Shopify. Shopify processes information about your visits and purchases to provide the storefront, checkout, payment, and related services. Shopify Network Intelligence is enabled. For Shopify’s enhanced services, Shopify may process information about your interactions with this store, other merchants, and Shopify to provide or improve analytics, personalization, and advertising. Shopify may share this information with Shopify affiliates and other service providers located outside Québec, including in other countries.

Shop reminders. Shopify may recognize eligible Shop users who visit this store, including users who are anonymous to Doorframe Studio, and send email or push reminders about products they viewed or carts abandoned in our storefront. These Shop reminders are separate from Doorframe Studio’s own abandoned-checkout emails; Shopify controls their content and timing. For more information, read Shopify’s Consumer Privacy Policy and our Privacy Policy.