Refund policy

Before returning anything: contact Doorframe Studio for instructions and the return address for your specific order. Do not send parcels to our correspondence address or the operator’s home. An authorized return is directed to the processing facility specified in our instructions. For a damaged or incorrect item, keep the product and packaging until the issue is resolved. No physical return is requested without written instructions.

Each portrait is personalized from your photograph. The service includes personalized digital illustration, human review, a proof and one revision before approval. It is not an original hand-painted artwork.

You may request a full refund before we submit your order to the production supplier, including after receiving a proof. Email elyanehamamda@gmail.com with your order number. We will confirm cancellation and process the refund to the original payment method; your bank determines when it appears.

After production submission, personalized products are not eligible for a voluntary change-of-mind return. This never limits statutory rights, including remedies for defects, non-conformity or a delay that permits cancellation. Applicable legal warranties remain in force.

For damage, a misprint or an incorrect item, contact us promptly with your order number and, where possible, photos of the item and packaging. Reporting within seven days helps us act quickly but does not limit your legal rights. We will assess the issue and provide an appropriate repair, replacement or refund as applicable under law. Please obtain instructions before returning an item; we cover necessary return costs for our error or a defect.

Proof approval confirms the chosen image and wording, without waiving legal remedies. Screen and print colours may differ. Store images are digital examples; we have not tested a physical print. Statutory cancellation deadlines and remedies remain applicable.